MyGet Privacy Policy

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MyGet Privacy Policy

This document was last updated on: May 22, 2018

Your privacy is critically important to us!

At MyGet we have a few fundamental principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
  • We store personal information for only as long as we have a reason to keep it.
  • We aim to make it as simple as possible for you to control what information is shared publicly (or kept private), indexed by search engines, and permanently deleted.
  • We help to protect you from overreaching government demands for your personal information.
  • We aim for full transparency on how we gather, use, and share your personal information.

Below is our privacy policy which incorporates these goals.

Who We Are and What This Policy Covers

We are the folks behind MyGet, the best-in-class package management platform, proudly made in Belgium, Europe. Our mission is to democratize software artifact publishing. We believe in empowering software developers with the tools and services they need to continuously deliver and distribute value faster and more secure.

It is MyGet's policy to respect your privacy regarding any information we may collect while operating our websites. If you have questions about deleting or correcting your personal data, please contact our support team.

This Privacy Policy applies to information that we collect about you when you use:

  • Our websites (including myget.org, blog.myget.org, and docs.myget.org)
  • Our other products and services that are available on or through our websites (including MyGet.org Subscription Plans)

Throughout this Privacy Policy we'll refer to our website and other products and services collectively as "Services". And if you'd like to learn more about which company is the controller of information about you, take a look at the section below on Controllers and Responsible Companies.

Below we explain how we collect, use and share information about you, along with the choices that you have with respect to that information.

Information We Collect

MyGet only collects information about you if we have a reason to do so – for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let's go over the information we collect.

Information You Provide to Us

It's probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

  • Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a MyGet account to provide a username and email address – and that's it. You may provide us with more information – like your name – but we don't require that information to create a MyGet account.
  • Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile. For example, if you have a MyGet account, your username is part of that public profile, along with any other information you put into your public profile, such as your name or a photo linked to your Gravatar account. Your public profile information is just that – public – so please keep that in mind when deciding what information you would like to include.
  • Transaction and Billing Information: If you buy something from us – a subscription to a MyGet plan, for example – you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
  • Credentials: Depending on the Services you use, you may provide us with credentials for your MyGet or third-party accounts. Wherever possible, MyGet will favor the use of temporary access tokens to securely interact with third-party services, and the user has the ability to revoke access to those third-party accounts at any time.
  • Communications With Us: You may also provide us information when you respond to surveys, communicate with us about a support question, or post a question about your MyGet account in our public forums.

Information We Collect Automatically

We also collect some information automatically:

  • Log Information: Like most online service providers, we collect information that browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services – for example, when you create or make changes to your MyGet account on myget.org.
  • Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that tenant administrators and users perform on a site using our MyGet services – in other words, who did what, when and to what thing on a site (e.g., [MyGet username] deleted "[id and version of package]" at [time/date]). We also collect information about what happens when you use our Services (e.g., page views, documentation searches at docs.myget.org, features enabled for your MyGet tenant or account, interactions with the MyGet web site) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
  • Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
  • Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. MyGet uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy.

Information We Collect from Other Sources

We may also get information about you from other sources. For example, if you create or log into your MyGet account through another service (like GitHub or Microsoft Azure Marketplace) or if you connect your MyGet account to a third-party Identity Provider (like Google or Microsoft Account), we will receive information from that service (such as your username and basic profile information) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.

How and Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

  • To provide our Services – for example, to set up and maintain your account, host your packages, backup and restore your packages, or charge you for any of our paid Services;
  • To further develop and improve our Services – for example by adding new features that we think our users will enjoy or will help them to create and manage their packages more efficiently;
  • To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
  • To measure, gauge, and improve the effectiveness of our newsletters, and better understand user retention and attrition – for example, we may analyze how many individuals purchased a plan after receiving a newsletter or the features used by those who continue to use our Services after a certain length of time;
  • To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of MyGet and others, which may result in us declining a transaction or the use of our Services;
  • To communicate with you, for example through an email, about offers and promotions offered by MyGet, solicit your feedback, or keep you up to date on MyGet and our Services; and
  • To personalize your experience using our Services, target our newsletters to groups of our users (for example, those who have a particular plan with us or have been a user for a certain length of time).

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

  1. The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account – for example, in order to enable access to our website on your device or charge you for a paid plan; or
  2. The use is necessary for compliance with a legal obligation; or
  3. The use is necessary in order to protect your vital interests or those of another person; or
  4. We have a legitimate interest in using your information – for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our newsletters, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
  5. You have given us your consent – for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.

Sharing Information

How We Share Information

We do not sell our users' private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

  • Subsidiaries, Employees and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
  • Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them.
  • Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
  • To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of MyGet, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious injury, we may disclose information related to the emergency without delay.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that MyGet goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
  • With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the third-party services that you connect to your MyGet account.
  • Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
  • Other Account Owners: If you have a MyGet account on a MyGet Enterprise Subscription Plan and interact with our Services, your IP address and the email address associated with your MyGet account may be shared with the MyGet Enterprise tenant administrator(s), for example through audit logs.
  • Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request, stripped from any personally identifiable information, in order to help us clarify or respond to your request or to help us support other users.

Information Shared Publicly

Information that you choose to make public is – you guessed it – disclosed publicly.

That means, of course, that information like your public profile, posts, or other content that you make public on your MyGet account, are all available to others.

Public information may also be indexed by search engines or used by third parties.

Please keep all of this in mind when deciding what you would like to share.

How Long We Keep Information

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it – which are described in the section above on How and Why We Use Information – and we are not legally required to continue to keep it.

For example, we keep the web server logs that record information about a visitor to one of MyGet's websites, such as the visitor's IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to MyGet's websites and investigate issues if something goes wrong on one of our websites.

As another example, when you delete a package from your MyGet account, the deleted content may remain on our backups and caches until purged.

If you would like to close your MyGet account, you may do so by contacting MyGet Support. For Regular MyGet Subscriptions, we will only retain and use the personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements (e.g., audit data may be retained longer for the benefit of applicable customers, as its purpose is to track data modifications), but barring legal requirements, we will delete your full profile (within reason) and all user content posted to our services within 30 days. For MyGet Enterprise customers, barring legal requirements, we delete any and all data upon request.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

To enhance the security of your account, we encourage you to enable Two-Step Authentication on any third-party Identity Provider you may use to authenticate against our Services.

Choices

You have several choices available when it comes to information about you:

  • Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services – for example, paid features – may not be accessible.
  • Opt-Out of Electronic Communications: You may opt out of receiving newsletters from us. In fact, you'll have to opt-in if you want them :) If you opt out of newsletters, we may still send you other messages, like those about your account and legal notices.
  • Set Your Browser to Reject Cookies: We work on making MyGet services respond to "do not track" signals. However, you can usually choose to set your browser to remove or reject browser cookies before using MyGet's websites, with the drawback that certain features of MyGet's websites may not function properly without the aid of cookies.
  • Close Your Account: While we'd be very sad to see you go, if you no longer want to use our Services, you can close your MyGet account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above – for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcements requests, or reasonably needed for our legitimate business interests.

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the "GDPR"), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • Request access to your personal data;
  • Request correction or deletion of your personal data;
  • Object to our use and processing of your personal data;
  • Request that we limit our use and processing of your personal data; and
  • Request portability of your personal data.

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.

EU individuals also have the right to make a complaint to a government supervisory authority.

Controllers and Responsible Companies

MyGet's Services are worldwide. TechTomato BVBA, the company behind MyGet, is the controller (or co-controller) of personal information, which means that they are the company responsible for processing that information.

Generally, the "controller" is the company that entered into the contract with you under the Terms of Service for the product or service you use. TechTomato BVBA, our Belgium-based company, is the controller for the processing activities across all of our Services worldwide.

TechTomato BVBA

Biartlei 107

2950 Kapellen

Belgium

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us via an email to support@myget.org.

Other Things You Should Know

Transferring Information

Because MyGet's Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, or third-party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include:

  • In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
  • In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.

You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.

Changes to our Privacy Policy

Although most changes are likely to be minor, MyGet may change its Privacy Policy from time to time. We will provide notification to Users of material changes to this Privacy Policy through our website at least 30 days prior to the change taking effect by posting a notice on our home page or sending to the email address specified in your MyGet account. For changes to this Privacy Policy that do not affect your rights, we encourage visitors to check this Privacy Policy frequently.

Policy documents:


Terms of Service (PDF)


Acceptable Use Policy (PDF)


Privacy Policy (PDF)


Cookie Policy (PDF)


Security Policy (PDF)


Responsible Disclosure of Security Vulnerabilities (PDF)